Refund policy

Return & Refund Policy – MrExcuseMeCollection

Last Updated: [Insert Date]

At MrExcuseMeCollection, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect item, we offer a hassle-free return and money-back guarantee. Please read our policy below for details.

1. Eligibility for Returns & Refunds

You can request a return or refund if:
✅ The item is damaged (e.g., torn fabric, broken stitching).
✅ The color or design is different from what you ordered.
✅ The item has a manufacturing defect.
✅ The wrong product was delivered.

⚠️ Returns will NOT be accepted if:
❌ The item has been used, washed, or altered.
❌ The issue is due to customer misuse.
❌ The return request is made after 7 days of delivery.

2. Return Process

1️⃣ Contact Us within 7 days of receiving your order via:
📩 Email: [Insert Email]
📱 WhatsApp: [Insert WhatsApp Number]
2️⃣ Provide clear pictures of the damaged or incorrect item.
3️⃣ We will review your request and guide you on the return process.

3. Refund & Exchange

🔄 Exchange: If the product is defective or incorrect, we will replace it with the correct one.
💰 Money-Back Guarantee: If an exchange is not possible, you will receive a full refund.
🚚 Return Shipping:

• If the fault is on our side (wrong/damaged product), we will cover the return shipping cost.
• If the return is for other reasons, the customer will bear the shipping charges.